Returns Policy

Cancellations

If you have ordered any of our products that are to be delivered by post, you have the right to cancel such an order up until the point that your products are dispatched. Your right to cancel the order ends on the date of the dispatch confirmation (the date on which we notify you to confirm our acceptance of your order), which is when the contract between us is formed.

Returns

We hope that you will be happy with any items that you order from us. However, in the event that you wish to return products to us because it is:

  • (i) not as described;
  • (ii) not fit for purpose; or
  • (iii) damaged or faulty

We will refund the price of the products in full together with any applicable delivery charges and any reasonable costs that you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay. If the card that you used to pay with expires before the refund is made, please call us to provide your new card details.